Effective Date: July 20, 2025

Welcome to Sonara. These Terms of Service (“Terms”) govern your access to and use of the services provided by Sonara (“we,” “our,” or “us”).

By using our website or services, you agree to these Terms. If you do not agree, please do not use Sonara.

 

1. Overview of Services

Sonara provides AI Voice Agents and Conversational AI solutions for call centers. Our services automate inbound and outbound calls, sales, support, and collections using AI systems trained on client-provided scripts, FAQs, and call flows.

 

2. Eligibility

To use Sonara, you must:

• Be at least 18 years old

• Have the authority to agree to these Terms on behalf of your company or organization

 

3. Use of Services

A. Acceptable Use

You agree to:

• Use Sonara only for lawful business purposes

• Provide accurate and current information when requested

• Ensure compliance with applicable laws, including telecommunication and data privacy regulations

 

B. Prohibited Use

You agree not to:

• Reverse-engineer, copy, or misuse Sonara’s proprietary technology

• Use Sonara in violation of laws, including call consent regulations

• Use Sonara to transmit spam, malicious code, or harmful content

• Interfere with or disrupt our services or infrastructure

 

4. Client Responsibilities

You are responsible for:

• Providing accurate call scripts, sales flows, or support documentation for AI training

• Ensuring your use of Sonara complies with legal obligations, including those related to telemarketing, collections, customer consent, and privacy

• Maintaining your CRM systems and data integrations when using Sonara’s services

 

5. Intellectual Property

All technology, software, and content developed by Sonara are the exclusive property of Sonara.

You retain ownership of the materials you provide (scripts, call flows, FAQs). By providing these materials, you grant Sonara a license to use them solely to train and operate your AI voice agents.

 

6. Privacy and Data

Your use of Sonara is subject to our Privacy Policy.

We collect and process data in accordance with privacy laws and take appropriate measures to protect sensitive information.

 

7. Service Availability

We strive for reliable, high-availability services but do not guarantee:

• Continuous, uninterrupted service

• Error-free operation

• Absolute security

We may modify, suspend, or discontinue features at our discretion.

 

8. Fees & Payment

All fees for Sonara’s services are outlined in your service agreement or contract.

Unless otherwise agreed, services are provided on a recurring subscription or project basis.

Failure to pay may result in suspension or termination of services.

 

9. Disclaimers

Sonara provides services “as is” and “as available.”

We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

 

10. Limitation of Liability

To the fullest extent permitted by law, Sonara is not liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, revenue, or data

• Business interruption or reputational harm

Our total liability is limited to the amount paid for services in the three (3) months preceding the event giving rise to the claim.

 

11. Indemnification

You agree to indemnify and hold Sonara harmless from any claims, damages, losses, or expenses arising out of:

• Your misuse of the services

• Your violation of these Terms

• Your violation of any applicable law or regulation

 

12. Termination

We may suspend or terminate your access to Sonara if you:

• Breach these Terms

• Fail to pay agreed-upon fees

• Use the services unlawfully or harmfully

Upon termination, all licenses granted to you immediately end.

 

13. Governing Law

These Terms are governed by the laws of the State of Israel, without regard to its conflict of law principles.

 

14. Dispute Resolution

Any disputes arising under these Terms will be resolved through binding arbitration in Tel Aviv, Israel, in accordance with the rules of the Israeli Institute of Commercial Arbitration, unless both parties agree otherwise.

 

15. Changes to These Terms

We may revise these Terms from time to time. Updates will be posted on this page with a new Effective Date.

Continued use of Sonara after changes means you accept the updated Terms.

 

16. Contact Us

For questions or concerns regarding these Terms, contact:

Sonara
Email: contact@sonaraglobal.com

 

Summary of Key Points

• Use Sonara responsibly and in compliance with the law

• You own your content; we own our technology

• We limit our liability to protect both parties

• Disputes are resolved via arbitration in Israel