Effective Date: 20.7.2025

At Sonara, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and AI solutions.

 

1. Who We Are

Sonara is a provider of advanced AI Voice Agents and Conversational AI solutions for call centers. Our services automate inbound and outbound calls, sales, support, and collections, using AI trained on our clients’ scripts and processes.

 

2. Information We Collect

We may collect and process the following categories of information:

A. Information You Provide to Us

• Contact details (name, email, phone) when you contact us

• Business information when you engage with Sonara for services

• Content you upload (e.g., call scripts, support flows)

 

B. Information We Collect Automatically

• Device information (IP address, browser type, operating system)

• Website usage data (pages visited, time spent, clicks) via cookies and analytics tools

 

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI services

• Customize and train AI Voice Agents on your scripts

• Communicate with you (support, updates, inquiries)

• Improve and optimize our systems

• Ensure legal compliance and security

 

4. Data Security

We implement industry-standard security measures to protect your data. This includes:

• Encryption of sensitive information

• Secure hosting environments

• Access controls and audits

However, no system is 100% secure. We cannot guarantee absolute security but continuously work to safeguard your information.

 

5. Data Sharing & Third Parties

We do not sell or rent your data.
We may share information with:

• Trusted service providers (for hosting, analytics, integrations) under strict confidentiality agreements

• Legal authorities if required to comply with laws or enforce rights

 

6. International Data Transfers

If you are located outside of our operational jurisdictions, your information may be transferred to and processed in countries where Sonara or its partners operate. We ensure these transfers comply with relevant data protection laws.

 

7. Data Retention

We retain your data only as long as necessary to:

• Provide our services

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

When no longer needed, data is securely deleted.

 

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

To exercise these rights, contact us at contact@sonaraglobal.com

 

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic

• Improve user experience

You can control cookie preferences through your browser settings.

 

10. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be posted on this page with the updated Effective Date.

 

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Sonara
Email: contact@sonaraglobal.com

 

Summary of Principles

• Minimal Data Collection – Only what’s needed

• No Data Selling – Ever

• Enterprise-Grade Security – Always

• Transparency & Control – For you